Well surprise, surprise...I just got an email saying a refund was processed. Of course no clue if its my husband's, the other 3 we have or just one of them. So far neither of us have anything showing yet.
Well surprise, surprise...I just got an email saying a refund was processed. Of course no clue if its my husband's, the other 3 we have or just one of them. So far neither of us have anything showing yet.
A crowded day at Disneyland beats a busy day of housework!!
According to my princess, its not Star Wars land its "You stole my goats away from me!!......in progress land"
I also got an email within the past hour saying my refund had been processed.
Yesterday I renewed my Disney Premier Passport that is good until March 31st as a Disney Platinum Pass for Walt Disney World beginning April 1st.
I have two trips to the Florida parks planed one at the end of April and then this train trip at the end of September
I think they just refunded everything. We got $600+ for 2 flex passes that started in Dec 2019 with 5 day hoppers as the down payments. So we'd only had 3 payments taken out? Or is it 4. March 8th was the last one they took.
They may have been 4 day.
I called today. The lady I spoke with said they were very busy doing all these refunds and it's taking time, yada yada yada. I asked why we haven't received any of the emails, and she thought it was because we didn't have an active pass when they closed. Nice try, we've never received any emails even when we had active passes. And we wait...
There are no perfect men in this world-Only perfect intentions
Years ago when I told them this issues was happening to me I was given an email to let them know about it. So I did that but it never changed. As it is I find it odd they mail letters out as they did as well but the one we got is addressed to the parents of (my youngest child). Before this I was getting mail in my son's name about the APs and Disneyland closure last year. I'm still surprised we got the refund email the other day...of course still waiting on it to come though.
candles71, glad you got your refund. I'd suggest if you aren't sure on if its for one or both to give them a call. I know others have been confused as well on if its for one pass or all that they had.
A crowded day at Disneyland beats a busy day of housework!!
According to my princess, its not Star Wars land its "You stole my goats away from me!!......in progress land"
There are no perfect men in this world-Only perfect intentions
Well looks like my husband got the money for our 3 that were on payment plan on Friday but didn't notice till this morning when I had him check. We had a lot going on at the end of the week so he missed it when he looked before. So now just waiting on getting his last few months back to my acct.
A crowded day at Disneyland beats a busy day of housework!!
According to my princess, its not Star Wars land its "You stole my goats away from me!!......in progress land"
Still nothing for me. I have not called due to the reports on here that folks really didn't get any specific update over the phone.
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"[Disneyland] has that thing - the imagination, and the feeling of happy excitement - I knew when I was a kid." - Walt Disney
Don't blame you. Some of what I've read other places seems to be that some get 2 different answers in the same phone call on what is going on. All I know is there is major lack in customer service it seems like going on and there doesn't seem like any guidance was given to the ones working that area either. I may have to call though to just update my card so that I can make sure it gets to my acct and that is IF they will update it or can.
A crowded day at Disneyland beats a busy day of housework!!
According to my princess, its not Star Wars land its "You stole my goats away from me!!......in progress land"
Those that bought Sip and Savor passes last year and didn't use them or have tabs left I am seeing this pop up now:
The 2020 Disney California Adventure Food & Wine Festival did not take place as planned through April 21, 2020 because of the temporary closure of the theme parks in line with direction from government officials. Due to this unprecedented situation, Guests who purchased a 2020 Disney California Adventure Food & Wine Festival Sip and Savor pass may request a refund in the amount of $7.00 for each qualifying entitlement tab. Qualifying entitlement tabs are unused entitlement tabs that remain attached to the 2020 Food & Wine Festival Sip and Savor pass and are returned to us. Detached tabs will not qualify for refunds.
To request a refund, we ask that you choose one of the following methods:
Online: Submit a request through the Help Center by selecting “2020 Food & Wine Sip and Savor Pass Refund Request” in the “Subject” drop-down menu and filling out the form.
Phone: Call us at (888) 231-7639 for assistance.
A crowded day at Disneyland beats a busy day of housework!!
According to my princess, its not Star Wars land its "You stole my goats away from me!!......in progress land"
I am very pleased as my Premier Passport the expiration date was extended until the end of March, I was not expecting any refund. Well today I received a refund for about of what I had paid. Which is more than enough to cover what I paid for my Walt Disney World Disney Platinum Pass that starts in April.
Got the refund email - but no money in my account. Im still waiting to see if they get this right. I still see my AP in my mobile app.
"[Disneyland] has that thing - the imagination, and the feeling of happy excitement - I knew when I was a kid." - Walt Disney
Still waiting on my husband's.
A crowded day at Disneyland beats a busy day of housework!!
According to my princess, its not Star Wars land its "You stole my goats away from me!!......in progress land"
Guess I'll call again today. Still nothing.
There are no perfect men in this world-Only perfect intentions
We got two of our four refunds back, whenever I posted that we got the adult refunds. I only just got another email that a payment was on the way this week, and haven't received it in the mail yet so I don't know if it is only one or both of the remaining passes. It's probably worth a call, but I wouldn't worry too much (yet).
my refund came in today but it was only partial. It was the complete refund of my renewal I did in april. However, the pass I had was still active between March 14 and April 26. So based on their math I should get around 140 dollars back too - and that was not part of the payment. I guess I need to call..
is the number on the refund page?
Last edited by olegc; 02-26-2021 at 08:58 AM. Reason: add
"[Disneyland] has that thing - the imagination, and the feeling of happy excitement - I knew when I was a kid." - Walt Disney
Well no 2nd email for getting my husband's but we got his refund today. They sent his as a check.
A crowded day at Disneyland beats a busy day of housework!!
According to my princess, its not Star Wars land its "You stole my goats away from me!!......in progress land"
I see on my USPS Informed Delivery email this morning that hubby & I each have something coming from Disney Worldwide Services in Lake Buena Vista, FL...it has tear-off tabs on each side; could these possibly be our long-awaited refund checks?
Pam
DL trips: too many to remember actual dates, but they began in the 60s!
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