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Thread: Disneyland Reopening - tickets, reservations, and visit experience

  1. #326
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    Quote Originally Posted by Berry Princess View Post
    Link is broken.
    Karin


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  3. #327
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    Quote Originally Posted by Karin View Post
    Link is broken.
    Worked for me when I clicked it right now. I know sometimes the links for Disney's official blog don't work though and I get errors from time to time on it.
    A crowded day at Disneyland beats a busy day of housework!!

    According to my princess, its not Star Wars land its "You stole my goats away from me!!......in progress land"

  4. #328
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    Quote Originally Posted by Berry Princess View Post
    https://disneyparks.disney.go.com/bl...ur-fingertips/

    While the hotel room key is one thing and I know many thought should have been done long ago but the push for more mobile order/buying.
    Im with you. so much of a push on the mobile when we know the final checkout with anything mobile is a problem right now from an operational standpoint. Its not very fluid.

    Quote Originally Posted by Karin View Post
    Link is broken.
    worked for me - maybe refresh your cache

    Quote Originally Posted by jrsharp21 View Post
    I like the idea of being able to scan your items and check out at WOD, Emporium, etc. It will beat standing in those long check out lines. Especially when someone has purchased something for everyone in their family, their friends, their co-workers, their pets, etc.
    I've seen (and used) the process at WoD already (its been available for a while) and frankly its only great when you have one or two items. If you have a lot - there are not really places for you to lay out your merch and scan with your phone. Then when you bring them to the CM to do final checkout - if you have a lot of items they want to go through your bag and pull things out to verify. So how does that save time? especially if a lot of people do it and so you're waiting in a line for final CM review.

    If it were like Amazon's checkout (scan and go, no need to stop and talk to anyone) then it would be really efficient but Disney doesn't have the trust or the sensors ready to support that. So often operational processes are created based on the single actor use case. not all use cases. Disney operations in the park knows this all too well with attractions that dont provide crowd handling well, etc. Now it seems though that management is pushing the ops models no matter what.
    "[Disneyland] has that thing - the imagination, and the feeling of happy excitement - I knew when I was a kid." - Walt Disney

  5. #329
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    Quote Originally Posted by olegc View Post
    Im with you. so much of a push on the mobile when we know the final checkout with anything mobile is a problem right now from an operational standpoint. Its not very fluid.


    worked for me - maybe refresh your cache



    I've seen (and used) the process at WoD already (its been available for a while) and frankly its only great when you have one or two items. If you have a lot - there are not really places for you to lay out your merch and scan with your phone. Then when you bring them to the CM to do final checkout - if you have a lot of items they want to go through your bag and pull things out to verify. So how does that save time? especially if a lot of people do it and so you're waiting in a line for final CM review.

    If it were like Amazon's checkout (scan and go, no need to stop and talk to anyone) then it would be really efficient but Disney doesn't have the trust or the sensors ready to support that. So often operational processes are created based on the single actor use case. not all use cases. Disney operations in the park knows this all too well with attractions that dont provide crowd handling well, etc. Now it seems though that management is pushing the ops models no matter what.
    Agree its not very fluid at all.

    With the scan and go, agree its great for a few items but not for a lot. More so when you have to go through bags to see if that is what is in it or not. Then its a line to get out the door with your bags. I was curious how they know who is coming out that has shopped that way or bought at the register. Are the bags different? With the stores in the 2 parks this is being done at they would have to either make you stick with the entrance/exits only wouldn't they? Or else have a CM at each door dealing with it. Which as you said if to many use it and buy a lot then it creates a line that is worse then the line at the register and waiting. Which BTW, I've never had to stand in to long a line at the parks to buy things. Even during the holidays the lines moved pretty fast. Yet those are times when registers are all open with CMs.

    With that my husband was saying that what would be better is if they let you go through scan what you would want to buy and either could check out then or wait to do it as the day goes on but come back later and its ready for pick up to go. I said it would be ok but at the same time I could see that as well create a line that at the end of the day you might as well have just shopped and stood in line yourself there too.

    Mix in you can mobile order the special limited Jungle Cruise mugs from Trader Sam's. Does this seem like it makes it easier for a reseller to snag as much as they want this way....even with the limits per transaction?
    A crowded day at Disneyland beats a busy day of housework!!

    According to my princess, its not Star Wars land its "You stole my goats away from me!!......in progress land"

  6. #330
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    Quote Originally Posted by Berry Princess View Post
    Worked for me when I clicked it right now. I know sometimes the links for Disney's official blog don't work though and I get errors from time to time on it.
    That one worked, thanks.
    Karin


  7. #331
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    Quote Originally Posted by Karin View Post
    That one worked, thanks.
    You're welcome and glad it finally did for you.
    A crowded day at Disneyland beats a busy day of housework!!

    According to my princess, its not Star Wars land its "You stole my goats away from me!!......in progress land"

  8. #332
    Fun is wherever you find it... olegc's Avatar
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    Quote Originally Posted by Berry Princess View Post
    I was curious how they know who is coming out that has shopped that way or bought at the register. Are the bags different? With the stores in the 2 parks this is being done at they would have to either make you stick with the entrance/exits only wouldn't they? .....

    Mix in you can mobile order the special limited Jungle Cruise mugs from Trader Sam's. Does this seem like it makes it easier for a reseller to snag as much as they want this way....even with the limits per transaction?
    Yes the mobile purchase bags are clear. They are not the printed "Disneyland Resort" bags. So - those with clear bags are stopped at the exit to check for a receipt. I think. I did it once and its what happened.

    I did today's Tiki Mug purchase. THere was good and bad. Since it was a merch thing I thought "oh yeah, 7am is when you can start buying" so I get on the mobile app 7am at home - and no times were available PLUS a popup message appears that says the Special Edition mug (the dole whip glaze) was sold out. Odd I thought. I checked the Trader Sams Tiki Trade facebook group and apparently around 6am was when the ordering could begin. In hindisight this is kind of correct. THey stated in the announcement that Pickup times will be between 7am and 11am. You have to be savvy enough to remember that your chance to order would most likely be before a pickup time (maybe well before). So it worked as designed BUT wasnt clear on the directions compared to how you usually buy merch.

    Then, surprisingly, more slots opened up. Of course only the brown mug. The limit was there for only 2 mugs. I know the limit was to each transaction - so more than likely I could have ordered again for 2 more (others did). I dont know if they had two waves all along - or just a glitch and more was provided. The nice thing was indeed pickup. Less people overall so a shorter wait. And held on the large (fake) lawn on the southwest corner of the hotel grounds. the 30 min parking window was a little tight but made it.
    "[Disneyland] has that thing - the imagination, and the feeling of happy excitement - I knew when I was a kid." - Walt Disney

  9. #333
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    Thanks for that info on the shopping bags olegc. So basically in the end it would be up to guests going up to the CM and doing what they should and CMs keeping eye on bags as they go out the door.

    Glad you got the mug easily. So darn early for all that and to deal with. LOL

    A crowded day at Disneyland beats a busy day of housework!!

    According to my princess, its not Star Wars land its "You stole my goats away from me!!......in progress land"

  10. #334
    Fun is wherever you find it... olegc's Avatar
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    Quote Originally Posted by olegc View Post
    .... And held on the large (fake) lawn on the southwest corner of the hotel grounds. the 30 min parking window was a little tight but made it.
    CORRECTION - Southeast corner of the grounds - near the Wedding gazebo. Southwest is under a bunch of dirt and behind construction walls ;-).
    "[Disneyland] has that thing - the imagination, and the feeling of happy excitement - I knew when I was a kid." - Walt Disney

  11. #335
    Fun is wherever you find it... olegc's Avatar
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    Hey there - adding this to an older thread because it ties into the subject. I had a discussion with a neighbor who I just learned is in Entertainment (parades and character meet and greets). The neighbor said that they have been slowly bringing the entertainment cast back because they are being extra careful with how the cast can rehearse, perform, and prepare for shows without increasing risks. As soon as the deadline is reached for all CMs to be vaccinated this may change some of the procedures. I point this out because one of the speculations has been the lack of CMs in the park to operate the park was very noticeable and we wondered if it was a lack of desire to return or a move by Park management to hold back the staff and save money. So I thought I would share how CMs are getting the message. The neighbor also mentioned how stressful its been for non-entertainment CMs because of pressure to fill roles and switch parks to make Mgmt happy but it would impact their seniority and service records - so that was also confirmed from what I heard before.

    "[Disneyland] has that thing - the imagination, and the feeling of happy excitement - I knew when I was a kid." - Walt Disney

  12. #336
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    Quote Originally Posted by olegc View Post
    Hey there - adding this to an older thread because it ties into the subject. I had a discussion with a neighbor who I just learned is in Entertainment (parades and character meet and greets). The neighbor said that they have been slowly bringing the entertainment cast back because they are being extra careful with how the cast can rehearse, perform, and prepare for shows without increasing risks. As soon as the deadline is reached for all CMs to be vaccinated this may change some of the procedures. I point this out because one of the speculations has been the lack of CMs in the park to operate the park was very noticeable and we wondered if it was a lack of desire to return or a move by Park management to hold back the staff and save money. So I thought I would share how CMs are getting the message. The neighbor also mentioned how stressful its been for non-entertainment CMs because of pressure to fill roles and switch parks to make Mgmt happy but it would impact their seniority and service records - so that was also confirmed from what I heard before.
    They obviously are trying to save money in this area along with other areas. Yet we also have known for months now they have been trying to basically screw over the CMs that have seniority and service records by telling trying to force them to work in a different role/park. I know my husband works with a lady that also works as a candy maker CM and she came back when things were reopening. Another person he works with, their daughter and her boyfriend both work in the parks. He was called back before she was and they both worked the same job. When they called her back they wanted her to work a different then she had before. We know that Chapek has said they wanted the parks to be back at 100% by the end of the year with capacity and such. It makes sense at this point to start bringing back the entertainment though. We know the Christmas parade is coming back so wouldn't it be time to get them all cast in roles and ready to go in Nov? Yet if Chapek and all them want to get the parks back up to that point they will really need to stop messing with the CMs as they have been.
    A crowded day at Disneyland beats a busy day of housework!!

    According to my princess, its not Star Wars land its "You stole my goats away from me!!......in progress land"

  13. #337
    Fun is wherever you find it... olegc's Avatar
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    Quote Originally Posted by Berry Princess View Post
    They obviously are trying to save money in this area along with other areas. Yet we also have known for months now they have been trying to basically screw over the CMs that have seniority and service records by telling trying to force them to work in a different role/park. I know my husband works with a lady that also works as a candy maker CM and she came back when things were reopening. Another person he works with, their daughter and her boyfriend both work in the parks. He was called back before she was and they both worked the same job. When they called her back they wanted her to work a different then she had before. We know that Chapek has said they wanted the parks to be back at 100% by the end of the year with capacity and such. It makes sense at this point to start bringing back the entertainment though. We know the Christmas parade is coming back so wouldn't it be time to get them all cast in roles and ready to go in Nov? Yet if Chapek and all them want to get the parks back up to that point they will really need to stop messing with the CMs as they have been.
    this is why my neighbor is returning. During the year a character or dancer but primarily in Christmas Fantasy in the Toy Story unit.
    "[Disneyland] has that thing - the imagination, and the feeling of happy excitement - I knew when I was a kid." - Walt Disney

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