View Full Version : Tokyo Disneyland Resort cuts back on SAP's

05-23-2002, 01:56 PM
From this story....


Disney's Tokyo-area theme parks have stopped issuing a type of priority pass for disabled visitors, after complaints people were faking disabilities to avoid lines, the parks' operator said.

I just hope there is a way for Disney here in the states to figure out a way to reduce and/or eliminate the abuse, WITHOUT taking away the needed assistance to those who really need it. And maybe teach the FEW abusers that the pass is NOT a VIP pass.

The majority of this copyrighted article was deleted. If you want to read the entire article, please follow the link given above. Adrienne K

05-26-2002, 08:25 PM
It sounds to me like this may be a good thing in a round about way. The SAP that was discontinuted was the one that allowed a "skip to the front of the line" priviledges which is NOT a pass offered here at any Disney park.

The two remainging passes seem more than enough, espcially the one that offers to have a CM hold your place in line while you wait somewhere more comfortable. That sounds alot like how the SAP is ment to be run here...your given a more comfortable place to wait the appropriate wait time.

I am aware that the SAPs here at DL are often put on the ride ASAP but if you read hte fine print it does state that the pass does not grant immediate access to the ride.

I think DL needs to take a lesson from TDL.

I am going to add that I think ALL disney parks do need an immediate access pass for certain special circumstances that perhaps some sort of documentation should be presented.

05-26-2002, 08:35 PM
I just can't figure out why Disneyland can't ask for documentation for the need for an SAP, if a person has handicapped placqard they have paperwork, if they don't drive then a doctors note or something verifying the need. I know that the wheelchair rentals get abused by those trying to beat the system and I have to say that we started out with someone who didn't need an SAP but fell and twisted their ankle on the trip, ended up in a wheelchair but they weren't hoping in and out and trading places......but in all honesty I would rather know that 10 people had abused the system than to think one family couldn't enjoy the park because the system wasn't there for them......a recent discussion about SFMM and Marine World on another thread are cases in point...

05-27-2002, 03:18 PM
re: documentation - the SAP is a courtesy extended by Disney to guests. Many other parks don't do it nearly as well. I am fairly sure they don't want their nice CMs at Guest Services arguing with guests about whether their documentation is sufficient to justify special assistance. If you have been to other parks where they actually do this, you know how bizarre it is to have a 19-year-old reviewing a doctor's notes or medical records to see if a person is for real or not. Anyone can fake medical records and doctor's notes. It is a waste of everyone's time. It would also be an incredible time-sink if they had actual medically-trained people doing this. Not cost effective, not good PR.

WDW just instituted a new Yellow Card system - if the lines are more than a certain time (20 minutes I think) and FastPasses are gone or the time for Fastpasses is longer than the standby time, then people with disabilites get a Yellow Card with the current standby time, and they can wait where they want or do what they want, then return to the attraction at the end of that time. Makes much more sense than having a CM stand in line. People with GACs still go according to the directions stamped on their GAC.

05-27-2002, 04:35 PM
Although I have never been asked for documentation at Disneyland, I actually do carry my parking paperwork as well as a copy of my diagnosis with me. I would have absolutely no problem whatsoever giving proof of my disability to anyone who asked for it. In my case, my condition can change by the hour. Of course, when my condition is acting up it is quite obvious that I can't stand or walk for long periods of time. Though I do realize that some people might have disabilitites that are a bit more personal and telling people about them might not be so easy.

When I recently went to Knotts I purchased an annual pass. They did ask for documentation and actually marked it on my AP.

05-27-2002, 06:16 PM
We always carry documentation of our son's diagnosis in case of emergency - we have had to use it. :( I have no problem showing it, but I can understand why they wouldn't want to be getting into struggles with people over authenticity.

I recently heard a horror story from a woman who was accused of having forged her son's medical documents and SAP at Universal Studios - Islands of Adventure in Florida. Major showdown, glaring and yelling IOA employees, serious embarassment for the family while their autistic son was freaking out during the whole ordeal, security escort out of the park...

06-03-2002, 10:15 AM
Disneyland in California at least is not allowed to ask for documentation, becuase of law suits and a new law here, because there are people like me that have no problems walking, but when it comes to standing in one place for long periods of time or wrapping around the ques it bugs thier knees, I don't need a doctor's note, as I have no need for disabled parking, but yet standiong the lines my knees end up hurting so bad I can barely walk the next day. Now no theme park in California can ask for proof of disability, from wghat I understand this is a recent thing, as they do not know what each persons circumstances are, if you were to look at me, you would think that I wouldn't need one, but doctors have told me in the past not to stand for long periods of time.....I do not have medical insurance, so now I would have no way of getting a doctors note. Yes, I am sure there is SOME abuse going on, but even when they did require a doctors note there were abuses......from what I have heard is there are now actually fewer abuses than when they did requitre doctors notes......how they determine who is abusing it and who isn't I do not know.