adriennek
03-09-2006, 10:02 PM
Today at noon, we headed for Redd Rockett's for Lunch. Yes, I know, we were a little nuts. But we were hungry.
And so we arrived: Two moms, four kids, a wheelchair, an ECV, and a double stroller. And it was crowded. And the kids were hungry (and you know how kids get when they're hungry...)
Mammasilva didn't even mess around: She went straight to a cash register and asked if there was a CM who could help us. Shortly, S arrived offering to gather our food. We told her what hot food we wanted and she was off to get 2 to 3 meals at a time. I worked on the salads, while another CM made sure I got all the dressings we needed. Then came L. L helped with our drinks while S finished gathering our food. In no time, we had several trays filled with food lined up at a register!
While I paid for our food, L grabbed J & J. The three of them carried our trays while L stopped and grabbed straws, napkins and utensils for us! Pretty soon we were outside on the lower patio (my favorite place to sit.) I followed pushing Miss B in her wheelchair, Mammasilva was in her ECV and my eldest son pushed the stroller. The three CMs grabbed three tables, moved away the chairs, pushed the tables together and in no time had our trays laid out.
I think we must've said Thank You 100 times. We never had to ask for anything. The CMs did everything for us without asking what we needed. They were all very friendly. They had smiles and their faces and were just as gracious as they could possibly be. I cannot tell you how helpful they were in what could have been a stressful situation!
Before we left, I found a manager to thank her. And later in the afternoon, I stopped by City Hall to file a compliment.
To the staff of Redd Rockett's wherever you are: THANK YOU.
And to anyone who's looking for a meal at Disneyland where you'll get first class service: Seriously consider Redd Rockett's. They've got it DOWN.
Adrienne
Note: In my two trips this week, we've met with several wonderful CMs at many restaurants, so if you can't make it to RR, I'm sure you'll find it elsewhere too, but MAN, RR STEPPED UP to the plate today!!!
And so we arrived: Two moms, four kids, a wheelchair, an ECV, and a double stroller. And it was crowded. And the kids were hungry (and you know how kids get when they're hungry...)
Mammasilva didn't even mess around: She went straight to a cash register and asked if there was a CM who could help us. Shortly, S arrived offering to gather our food. We told her what hot food we wanted and she was off to get 2 to 3 meals at a time. I worked on the salads, while another CM made sure I got all the dressings we needed. Then came L. L helped with our drinks while S finished gathering our food. In no time, we had several trays filled with food lined up at a register!
While I paid for our food, L grabbed J & J. The three of them carried our trays while L stopped and grabbed straws, napkins and utensils for us! Pretty soon we were outside on the lower patio (my favorite place to sit.) I followed pushing Miss B in her wheelchair, Mammasilva was in her ECV and my eldest son pushed the stroller. The three CMs grabbed three tables, moved away the chairs, pushed the tables together and in no time had our trays laid out.
I think we must've said Thank You 100 times. We never had to ask for anything. The CMs did everything for us without asking what we needed. They were all very friendly. They had smiles and their faces and were just as gracious as they could possibly be. I cannot tell you how helpful they were in what could have been a stressful situation!
Before we left, I found a manager to thank her. And later in the afternoon, I stopped by City Hall to file a compliment.
To the staff of Redd Rockett's wherever you are: THANK YOU.
And to anyone who's looking for a meal at Disneyland where you'll get first class service: Seriously consider Redd Rockett's. They've got it DOWN.
Adrienne
Note: In my two trips this week, we've met with several wonderful CMs at many restaurants, so if you can't make it to RR, I'm sure you'll find it elsewhere too, but MAN, RR STEPPED UP to the plate today!!!