Morrigoon
03-31-2002, 05:58 PM
So last Tuesday I was on the Maliboomer. My friend and I were just getting in one last "quick" ride before we had to meet up with someone. As we shot up the tower, someone on the ride dropped a rock. As soon as the ride finished the CMs went around all the sides asking who threw it, and basically yelling (or talking sternly in a loud, demeaning way, if you choose to call it that) at all of us. The one CM said "We're not letting anyone off this ride until one of you 'fesses up." They then proceeded to keep us basically prisoner on the attraction for 15 minutes while they called security, managers etc.
Now, I applaud how seriously they take safety, but their methods I take issue with. First of all, each tower is 4-sided with the guests facing outward. Wherever that rock came from, at least one, maybe two of the sides could not possibly have done it- yet all 4 sides were kept locked in. Secondly, they could have let us all off, then pulled us aside for questioning - 15 minutes behind a scream shield is NOT in any way a pleasant experience. And third, scream shield or not, CMs need to watch what they say in front of guests. Hearing a security CM say "they're already unhappy at this point and nothing you do is going to make them happy" to the other cm while discussing what to do about the 15 innocent guests on the ride is NOT good guest service.
Ah, and speaking of their "make-good": by the time we were released from the ride, it was 8:50pm. DCA closed at 9. They handed us a back door pass with Screamin' stamped on it. Keep in mind that my friend and I were supposed to meet someone at 9, and were desperate to get across the parade route before MSEP started @ 8:45 (so we were already pushing our timing trying to get across the parade route to meet our friend in the esplanade). Of course I took it to GR and got it fixed to be good in DL so I could actually use it, but the CMs should have given us a choice, considering the park was only open another 10 minutes and Screamin is a way from the Maliboomer.
So, attractions CMs: is imprisonment SOP?
Now, I applaud how seriously they take safety, but their methods I take issue with. First of all, each tower is 4-sided with the guests facing outward. Wherever that rock came from, at least one, maybe two of the sides could not possibly have done it- yet all 4 sides were kept locked in. Secondly, they could have let us all off, then pulled us aside for questioning - 15 minutes behind a scream shield is NOT in any way a pleasant experience. And third, scream shield or not, CMs need to watch what they say in front of guests. Hearing a security CM say "they're already unhappy at this point and nothing you do is going to make them happy" to the other cm while discussing what to do about the 15 innocent guests on the ride is NOT good guest service.
Ah, and speaking of their "make-good": by the time we were released from the ride, it was 8:50pm. DCA closed at 9. They handed us a back door pass with Screamin' stamped on it. Keep in mind that my friend and I were supposed to meet someone at 9, and were desperate to get across the parade route before MSEP started @ 8:45 (so we were already pushing our timing trying to get across the parade route to meet our friend in the esplanade). Of course I took it to GR and got it fixed to be good in DL so I could actually use it, but the CMs should have given us a choice, considering the park was only open another 10 minutes and Screamin is a way from the Maliboomer.
So, attractions CMs: is imprisonment SOP?