MyBeast
03-06-2005, 04:40 PM
I am a regular guest and cast member at the Disneyland Resort. Over the years that I have both been and worked there, I have seen a lack of general courtesy from many of the guests, both to other guests and to cast members. I'd like to share with you all a number of tips to good courtesy at the Disneyland Resort. I'm not saying everyone is horrible, most of the guests are very pleasant and great to be around, but even a small number can ruin a trip for someone.
1. Walking around the parks - We all know there are a great number of people walking around the parks, so please be courteous and not walk more than 2 in a row. This way others can move around you much easier, and you will not be crashed into. Also, strollers hurt when they hit someone, so please, watch how you manuever them.
2. Lines - Yes, there are many lines at Disneyland, there are a lot of people there. Please don't complain about them, they are almost always going to be there, especially at a new ride, lunch and dinner times at the food places, and at closing in the stores. The cast members work very hard to get you through in a fast and friendly way. (note - a way to keep from dealing with too many lines in stores at closing - purchase early, and use Disney's package pickup service. You can leave your purchases at a store, they'll be transfered to a location (like the newsstand at Disneyland) and you can pick them up at the end of the night).
3. Rides - If a ride spiel says no flash photography, there's usually a good reason, so please refrain. It usually interferes with another guest's experience. On rides, please try to keep your voices low if you are going to talk in them, many have never been on the ride and would like to hear what the ride has to say, not about the dress you bought yesterday. Also, please try to keep your singing voices down in the rides, as much as people like to hear others singing, they may enjoy the ride's version better. Please listen to cast member's instructions and do what they ask, it makes their job easier, and your ride much better. On rides that take photos of you, do not flip the cameras off, flash them or anything else you'd not want your kids or mom to see you do. You can ruin a picture for a great many people.
4. Shows - In shows such as Fantasmic, it is a good idea to get there early, at least an hour before. You get much better seats this way. Please don't come 5 minutes before and expect to be sitting front row. Also, don't push your way through at that 5 minutes before and stand in front of someone, it's not appreciated. Also, if you are 6'5 and there is a woman who may be 5 foot, allow her to stand in front of you, it won't block your view. When you are standing watching, pick one space and stand as still as you can, because there are other people standing behind you and when you shift, it can block their view. Don't wear the big hats and stand in front, no one can see over it.
5. Stores - In the stores there are lots of great things to touch. But remember, there is someone who has to clean up after you. Would you want someone throwing shirts all around when you had to clean? If you don't want something, give it to a cast member, and they can put it back where it belongs, don't just place it anywhere you feel like. Do not let your children wonder away from you, they can very easily end up hurting themselves or getting lost for a bit. (Every lost child has been found at Disneyland).
6. Food - Choose what you want before you get to the register. Have your form of payment out. These both make the lines go much quicker. Don't ask about things that aren't on the menu, they are most likely not there. You can ask however, "Where would I go to get _______?" Please throw away your trash, whether dining at a place like Village Haus or getting popcorn for a snack. We have wonderful custodians, but we all have a part in keeping Disneyland clean.
7. Cast members - 99.9% of the cast members at the Disneyland resort are fantastic happy people. They are willing to do whatever it takes to make your trip a success. If you have one bad cast member experience, don't take it out on the rest of the cast members. If you have a great cast member experience, let someone know, guest relations, their lead or their manager. It makes a cast member's day to know that someone thought they were great. I was on pirates a couple days ago and one of the cast members at the loading dock started talking to us in a pirate voice with the ARRR and everything. After the ride, I let his manager and him know and it boosted his mood and mine 100 %. It makes a big difference.
We know you pay a lot to go to the Disneyland Resort, but so do many other people. Treat others as you'd want to be treated, it makes your trip so much better.
Thanks for listening to these courtesy notes, if any of you have any more to add, please do. With courtesy, everything goes better for everyone.
1. Walking around the parks - We all know there are a great number of people walking around the parks, so please be courteous and not walk more than 2 in a row. This way others can move around you much easier, and you will not be crashed into. Also, strollers hurt when they hit someone, so please, watch how you manuever them.
2. Lines - Yes, there are many lines at Disneyland, there are a lot of people there. Please don't complain about them, they are almost always going to be there, especially at a new ride, lunch and dinner times at the food places, and at closing in the stores. The cast members work very hard to get you through in a fast and friendly way. (note - a way to keep from dealing with too many lines in stores at closing - purchase early, and use Disney's package pickup service. You can leave your purchases at a store, they'll be transfered to a location (like the newsstand at Disneyland) and you can pick them up at the end of the night).
3. Rides - If a ride spiel says no flash photography, there's usually a good reason, so please refrain. It usually interferes with another guest's experience. On rides, please try to keep your voices low if you are going to talk in them, many have never been on the ride and would like to hear what the ride has to say, not about the dress you bought yesterday. Also, please try to keep your singing voices down in the rides, as much as people like to hear others singing, they may enjoy the ride's version better. Please listen to cast member's instructions and do what they ask, it makes their job easier, and your ride much better. On rides that take photos of you, do not flip the cameras off, flash them or anything else you'd not want your kids or mom to see you do. You can ruin a picture for a great many people.
4. Shows - In shows such as Fantasmic, it is a good idea to get there early, at least an hour before. You get much better seats this way. Please don't come 5 minutes before and expect to be sitting front row. Also, don't push your way through at that 5 minutes before and stand in front of someone, it's not appreciated. Also, if you are 6'5 and there is a woman who may be 5 foot, allow her to stand in front of you, it won't block your view. When you are standing watching, pick one space and stand as still as you can, because there are other people standing behind you and when you shift, it can block their view. Don't wear the big hats and stand in front, no one can see over it.
5. Stores - In the stores there are lots of great things to touch. But remember, there is someone who has to clean up after you. Would you want someone throwing shirts all around when you had to clean? If you don't want something, give it to a cast member, and they can put it back where it belongs, don't just place it anywhere you feel like. Do not let your children wonder away from you, they can very easily end up hurting themselves or getting lost for a bit. (Every lost child has been found at Disneyland).
6. Food - Choose what you want before you get to the register. Have your form of payment out. These both make the lines go much quicker. Don't ask about things that aren't on the menu, they are most likely not there. You can ask however, "Where would I go to get _______?" Please throw away your trash, whether dining at a place like Village Haus or getting popcorn for a snack. We have wonderful custodians, but we all have a part in keeping Disneyland clean.
7. Cast members - 99.9% of the cast members at the Disneyland resort are fantastic happy people. They are willing to do whatever it takes to make your trip a success. If you have one bad cast member experience, don't take it out on the rest of the cast members. If you have a great cast member experience, let someone know, guest relations, their lead or their manager. It makes a cast member's day to know that someone thought they were great. I was on pirates a couple days ago and one of the cast members at the loading dock started talking to us in a pirate voice with the ARRR and everything. After the ride, I let his manager and him know and it boosted his mood and mine 100 %. It makes a big difference.
We know you pay a lot to go to the Disneyland Resort, but so do many other people. Treat others as you'd want to be treated, it makes your trip so much better.
Thanks for listening to these courtesy notes, if any of you have any more to add, please do. With courtesy, everything goes better for everyone.