KarenW2
10-01-2001, 08:50 AM
Since we knew the 800 number we were given by the CM who called us with the bad news about Burton & Elfman not being at the Nightmare event on Wednesday would be unmanned over the weekend, and we'd only receive a recording if we did call, we decided to wait to call til this morning.
Imagine our surprise/disappointment when we called & still received a recording this morning! It basically said they "just found out YESTERDAY" about the no-shows and how excited they were, etc., basically what the press release we read earlier said.
This was supposed to be the number manned by a HUMAN who would address our concerns and questions about refunds, partial or otherwise, info on what substitutions have been made for them and anything else having to do with the event!
Since Burton & Elfman were the main reason we were willing to pay a high price to ride early & listen to the panel discussion, unless there's a partial refund or some other compensation made, we don't see a reason to go to the event and would request full refunds.
Has anyone else either gotten a human at the 800 number or help at the other number for refunds and questions?
Imagine our surprise/disappointment when we called & still received a recording this morning! It basically said they "just found out YESTERDAY" about the no-shows and how excited they were, etc., basically what the press release we read earlier said.
This was supposed to be the number manned by a HUMAN who would address our concerns and questions about refunds, partial or otherwise, info on what substitutions have been made for them and anything else having to do with the event!
Since Burton & Elfman were the main reason we were willing to pay a high price to ride early & listen to the panel discussion, unless there's a partial refund or some other compensation made, we don't see a reason to go to the event and would request full refunds.
Has anyone else either gotten a human at the 800 number or help at the other number for refunds and questions?