Toocherie
05-16-2012, 12:45 PM
I have now spent over two and a half hours over two days attempting to update my profile on the Disneyland annual passholder site to update my new pass number (downgraded from Premiere to Premium). Have talked with two different CM's, emailed another department, got an email back to clear my cache and cookies (which I had already done but did again), have re-set my password twice---all to no avail. I now have a call into the Annual Passholder "hotline" to see what they can do.
This is plainly ridiculous. The last CM I spoke to said the problem was there were too many passes on the server, and that she had been on duty since 8 a.m. this morning and spent most of the day helping other people with the same issue. Criminal waste of resources.
It was just announced yesterday that Disney earned One Billion Dollars in the last quarter--could they perhaps afford a new server?
The even more crazy part is that the CM's can't update the pass number for you.
Frustrated does not even begin to describe me. Has anyone else had/have the same issue (and if so how did you resolve it?)
This is plainly ridiculous. The last CM I spoke to said the problem was there were too many passes on the server, and that she had been on duty since 8 a.m. this morning and spent most of the day helping other people with the same issue. Criminal waste of resources.
It was just announced yesterday that Disney earned One Billion Dollars in the last quarter--could they perhaps afford a new server?
The even more crazy part is that the CM's can't update the pass number for you.
Frustrated does not even begin to describe me. Has anyone else had/have the same issue (and if so how did you resolve it?)