So as a frequent Strollers Cast Member, let me give you guys the tips to avoid frustration on both of our parts:
Strollers: 1 for $8, 2 for $14
Disney Visa Card Holders Receive Up to 2 Complementary Strollers
Wheelchairs: $28 (includes $20 refundable deposit) --> $8
Electric Convenience Vehicles (ECV) : $55 (includes $20 refundable deposit) --> $35 Guest must be at least 18 years old to operate
Discounts do not apply
First yes we are in the Esplanade, for the smoothest rental experience visit us first before you go to the parks. You can take strollers, wheelchairs, and ECVs into both parks. If you forget that we are outside in the tents and enter Disneyland, you can get a pass in order to exit the side gate to purchase a stroller without waiting in line to enter the park again. If you exit the normal gates to get a stroller you will have to go back in the normal way.
The rentals are good for all day, so if you need to come back later, drop it off at the tents, and then hold on to your receipt.
Sometimes strollers are lost or stolen. On the back of your receipt are locations within the park to receive replacements free of charge. For your convenience you don't have to come all the way back to the esplanade.
After DCA closes, be prepared to drop the strollers off inside Disneyland. After that time strollers are not allowed outside of the park. Wheelchairs and ECVs can exit in order to get your deposit back.
You cannot take anything into Downtown Disney, except manual wheelchairs, which must have a Vehicle Loan Agreement, which you can get from the tent where you rented it. If you leave your stroller next to the yellow tents by the Downtown Disney area, beware that it might not be there when you return. We do esplanade runs and pick up all the strollers in the area. Please do not be angry when your stroller is not there as it is a fire hazard, and you wouldn't want them anyways because most are filthy and stuffed with trash. Please go back to the tent and show your receipt to pick up your stroller.
If you would like an ECV, I recommend getting there early. Everyday we sell out of them, usually around 11 am. Then we go on a waiting list, and give them out one by one as they come in. It can sometimes take hours until we call you, because most guests don't turn them in until 5 pm. If you don't want to come to the park until later and have to have an ECV, have a member of your party go early and purchase it and have us hold it for you until you are ready. If we are sold out I recommend getting a wheelchair and then when you are called "upgrade" to an ECV, so you can enjoy your time while waiting. Also no one under 18 can operate, or be on the ECV. No lap sitting, standing on the back, etc. It is for your safety.
Occasionally (rarely), we run out of manual wheelchairs as well, so we do the waiting list for them as well.
In order to get the Deposit back when you are all done with your Wheelchair or ECV, you MUST have your receipt. If you do not have your receipt we can not process your deposit. You will receive the deposit in the form of payment. So if you pay with credit card you will need to have that same card available so we can credit your account.
FYI for Cast Members, we are not comp-ing Wheelchairs and Strollers right now because we are blocked out on our Main Gate Passes.
If you have any other questions feel free to post here.