I just thought I would share this recent experience in case it helps someone.
I had a green passholder hard card from 2014-15, when I renewed in April 2015 the ticket CM said they didn't have any new cards at that time and that I wouldn't need one anyone. (I'm guessing she was referring to the MagicBands) I visited again in May or June/2015 and asked if maybe now there was a new card in now. I was told the same thing again. In May 2016 I asked again about getting a hard card, no dice.
Well, during my recent Jan2017 stay everyone was asking me for my hard card which should have been gold. I relayed my old story but in the end found out I could get a new hard card at MK/City Hall or MK guest relations.
I just wanted to let others be aware in case they somehow fell thru the cracks like I did for so long.
Thanks!
GnP
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