So I know that I'm not a typical case, but as I may have mentioned before, I bought the vouchers for two Premier passes at DL during the DVC promotion. We are going to WDW in January on the Platinum plan, and each day's timing is very rigid. The last time we were on this plan we didn't even get into the parks, because for the most part we would not have had time to wait in lines. Fastpass+ is amazing for the trip that we are planning.
That said, after I was cautioned that I would not be able to add more than one FP+ day's worth of reservations on this forum, since I wouldn't have a valid admission media for more than that attached to my account, I started contacting Disney to see what could be done about this. The concierge planner that is helping us with this trip said that they cannot help with FP+ reservations, but that a different group could help once the FP+ window opened. So last month, when my window finally opened, I made 1 day reservations for two in my party (the day we are planning to go on SDMT since that was the ride I care about most) and all four days reservations for the other two in my group. I also called Disney to see what could be done with my voucher. Disney promised to email me once the issue was resolved.
A week or so later, I called back because I hadn't heard from Disney. The agent I spoke with could see the notes in the system, but had no additional information. They said that it was a DL issue and that their back end support left at 5pm (it was about 5:10). She alleged that they would follow up/escalate the issue.
I called again today and after nearly an hour (including the first 30 minutes on hold) I was first given the typical bad advise I come to expect from Disney - namely that I would need to go to DL and have them issue a Premier pass, that would not be activated until the first time I used it at the turnstyle. I pointed out that I had been to DL several times since my initial phone call and that if this was what I needed to do, someone should have told me sooner. I then asked him if it would be a problem that I currently have a Premium DL AP, as it was my understanding that people were not allowed to have two valid passes at the same time. He first told me that it would be okay, since I don't have a WDW pass. I pointed out that the Premier pass is valid on both coasts and that my DL pass is valid. I don't know what the answer to that is, because he pretty quickly went to "plan B" which was to somehow unlock the ability for me to make FP+ reservations for the dates of my trip, without the need to have a valid ticket attached to the trip. He did caution that the FP+ would disappear if not linked timely to the new AP.
After all that, I was able to copy the reservations I had already made with no [additional] problems. If this is something that they could do on their own, I'm really not sure why it took 3 phone calls before someone was willing to do it.
Oh, and FYI, I asked about the priority of the tickets since we will each receive 1-day tickets as part of our package and was told that it was "not guaranteed" that the system would use the AP before the single day ticket and that we should see guest services before we entered any turnstyles so that they could manually check the priorities and fix them if needed. This could not be done over the phone. I would be pretty livid if Disney used a single day ticket on my account when I had a valid AP so I don't quite understand why the system doesn't automatically make sure that doesn't happen. I would personally prefer to transfer my Magic Band virtual ticket to a physical ticket, but I'm not sure that is possible anymore. I suppose I will ask when I go to guest services to find out about the priorities. I do know that because of our reservation, these tickets are assigned to us and thus considered non-transferable even though they are just 1-day tickets and have not been used by anyone. While I understand non-transferability for partially used multi-day tickets, we were hoping those of us with Premier passes could donate our single day tickets to our friend who is traveling with us but not upgrading. I thought this was pretty obnoxious but I do get that we bought them as part of a package and Disney can set whatever rules they want.
I am really hoping that it is smooth sailing from here on out!
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