Disney has just announced that effective October 31, 2013, the reservations guarantee policy that has been in effect for selected restaurants will be in effect for all tables service restaurants in the Parks and Resorts, and will include operating participants as well as Disney owned and operated.
Here are some questions and answers:
Why was my credit card charged?
As of October 31, our cancellation policy expanded to all table-service restaurants at Walt Disney World Resort (including operating participants). When booking a reservation at these restaurants, Guests are required to provide a credit card to hold a reservation and will be notified they will be charged $10 per person if the cancellation isn't made at least one day in advance. Other locations, such as Hoop-Dee-Do Musical Revue or Spirit of Aloha Dinner Show, require pre-paid reservations. Guests are reminded that the restaurant will charge the full pre-paid amount for each person in the party if the Guest is unable to cancel the reservation at least the day in advance.
What is your cancellation policy?
Beginning October 31, all table-service locations will begin using the cancellation policy already in place at select restaurants on property. When booking a reservation at these restaurants, Guests will be required to provide a credit card to hold a reservation and will be charged $10 per person if the cancellation isn't made at least the day in advance. Pre-paid locations will continue to retain the full, pre-paid amount if Guests are unable to honor the reservation and are unable to cancel the reservation one day in advance. Special dining events and packages such as Fantasmic! packages, New Years Eve dinners, Victoria & Albert's reservations may have different cancellation requirements.
When is the latest I can cancel my reservation without being charged a fee?
Guests can cancel up to 11:59 p.m. the day prior to their reservation without being charged.
Why have you expanded your cancellation policy?
Our policy reduces the number of no shows at our restaurants and ensures all of our Guests will have more opportunity to dine at our table service locations.
I am dining at a location after Oct. 31, but I booked it prior to the location utilizing the cancellation policy. Will my credit card be charged if I do not cancel within the cancellation window or do not honor my reservation?
Reservations booked on or after October 31 will be required to adhere to the cancellation policy. Guests who booked reservations before Oct. 31 were not informed of the policy or asked for their credit card information; therefore, these Guests will not be charged if they do not honor their reservations or cancel outside of the cancellation window. However, if the Guest makes modifications to the reservation on or after October 31, he or she will be informed of the cancellation policy, asked for credit card information, and must adhere to the cancellation policy.
How do I cancel a reservation?
A special phone line that only handles dining cancellations is available for Guest convenience: 407-WDW-CNCL (939-2625). Alternatively, dining reservations may be booked or cancelled by visiting any table-service restaurant podium, Walt Disney World Resort Hotel concierge or calling 407-WDW-DINE (939-3163) or DVC Member Services (for Members only). Guests may also make and cancel reservations by visiting www.DisneyWorld.com/Dining