Just for the record, I received this automated response shortly after I logged my complaint.
"I want to thank you for contacting us regarding your case number #358333. We will process your request in the order it was received. We want to thank you in advance for providing your feedback to us. Please note we endeavor to respond to all complaints, and requests the cases are worked in the order of which they are received and an advocate will be in contact with them.
Please be assured that all efforts are being made to ensure a timely satisfactory resolution. "
I can't tell you how hard it is not to submit another complaint about the awful writing in that form letter.
Nonsensical Corporate English aside, I haven't gotten any other response from them yet. We'll see how long their backlog is....