Thanks to everyone who has responded to my post so far, I'm passing the info onto my hubby, so he can contact the companies and see what he can find out.
We've only had 1 scooter experience and that was in WDW, using a company recommended to us by our travel agent. We got a scooter that apparently wasn't charged up all the way when they gave it to us (even tho they assured us it was), since even tho we charged it overnight and at every chance we got to during the day, it ran out of "juice" twice!
The first time was at night, when we were at Disney Studios and it was pouring down rain! We called and told them about it, but they didn't do anything for us. We asked a CM where the nearest charging outlet was and we used the rest of the time we would've enjoyed in the park, recharging it with just enough "juice" to get us out of the park, onto the bus and back to our room.
We charged it all night and were definitely disappointed when it again ran out, while we were in Animal Kingdom the next day! We called them again, explained they did nothing for us the night before and it had again run out, and this time they did replace the scooter, but it took them a couple of hours for them to get it to us, so we had no time left to enjoy the park when the new one came, we had to leave immediately, to get to our dinner ADR and we barely made it in time.
This company charged us for the full rental when they dropped the scooter off and they didn't give us any kind of credit after they picked it up, so it was very disappointing and we wouldn't use that company again.
I'm hoping we have a better scooter experience this time!
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