More Mouse: Celebrations are a piece of cake at Disneyland

[MousePlanet AutoPoster]

Celebrations are a piece of cake at Disneyland by Adrienne Vincent-Phoenix

The ins and outs of Disneyland's Celebration cake offerings

Read it here!

[Toocherie]

Interesting article--let me tell you about our experience at Big Thunder Ranch BBQ and an adult birthday cake on Saturday.

We ordered it two or three weeks ago--we were told that the price would be $33. When we checked in, the person who made the reservation and ordered the cake talked directly to the manager, confirmed that it was there and ready and that it would come out automatically after our meal.

After our meal, the check appears on our table. No cake. We looked at the waiter and said "we think you forgot something." He was baffled. We then said--"you should talk to the manager."

No one comes back for a few minutes and then a different CM shows up and announces--"about the cake--do you want us to cut and serve it from the back or do you want us to bring it out and you cut it yourself?" Four people gasped at the same time (the fifth was the birthday girl). I said to him: "Well, considering it was supposed to be a "surprise" it would have been nice if you had brought it out before you announced that." He got extremely flustered, disappeared and then the first waiter came back with the cake, a lit candle and very nicely cut and served the cake after we sang Happy Birthday. And they boxed up the leftovers (just a note--I wish Disney had a smaller cake option--a 10" cake is a BIG cake and unless you have 10-15 people there is no way to eat the whole thing.)

I will also note that we got the "Disney Celebration Cake" which has the Mickey icons around the cake--except that apparently someone forgot to wipe off the icons so even though they were Mickey shaped you couldn't see the writing (eyes, mouth, etc.) on Mickey until we took a napkin and wiped them off--it had like a silverish coating on them. And they were really cute once the silver was wiped off!

Then the check came again--and contrary to the info we had originally been given the price was $52 for the cake (which is in accord with your article) instead of $33. Again the lady who made the reservation/ordered the cake went and talked to the manager and the manager ended up taking off one of our meals to make up for the difference--which was a nice gesture. (He explained they couldn't reduce the price of the cake per se because it came from an "outside bakery."

So, the moral of the story is that yes, Disney does offer the cake option, but the process doesn't have the kinks worked out. Maybe it was just this one restaurant in particular (I ordered one for a Napa Rose dinner last year around this time and didn't have any of these issues), but for $52 I would have expected them to know what they were doing. I also believe that the price when I ordered a similar cake was MUCH less--say in the $25-30 range.

[lurkyloo]

Great article, but it would be nice to have some contact info, like the number to call if you want a cake for your hotel stay or even the number for making a restaurant reservationnot everybody has it memorized!