So I was dining with 2 of my brothers at the Wine Country Trattoria (an excellent meal, by the way) when the announcement of the cancellation came over the PA. I knew that Guest Relations would be swamped, so I planned on coming in the next morning. When I did just that, the GR guys said right away that I could take my WoC FP to the machines in the Grizzley River area and turn them in for a FP for that night's 3rd show (this was about 11 in the morning). When I got to the Gizzley River area, the CM said that that wasn't how it worked. He said that the FP I had from the night before could be used at any attraction as a FP, and that I'd have to get in line (a very short line) and pick up a new FP for that night's 11:15 show. Different, but still fine. But when I got up to the machine, the CM was a deer in the headlights, had no idea how to handle my request, and had to call a manager to discuss it for a while before taking my FP and giving me a new one for that night.
In short, they compensated me just fine. But their communication amongst the CM's was really horrible. As others have said, they need to come up with a policy, stick to it, and make sure everyone on staff knows about it!
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