nursechrissy32
10-11-2007, 04:25 PM
Booked through AAA travel. Our 6th trip to DLand.
After a 7 hour drive to Anaheim with children in tow...we were ready for a nap. We arrived to our hotel at 2:30 p.m. We hauled ourselves up to the front desk and were told that our room would not be ready until 3:00. The front desk lady told us to "go to Disneyland".....not amused I told her that we would wait for 30 minute check in and be back at 3:00, we were tired and needed a place to rest. We returned at 3:15, the lady did not recognize us, or was pretending that she never saw us before, stating again, our room was not ready. She then went into full details as to why the staff was overwhelmed etc...I really didnt care, and told her that we needed a place to rest...magically our room popped up as being ready. At the same time there was a man yelling that he was mad at being put in a smoking room, and a lady walked up behind us complaining that the pull was nasty and had plastic floating in it...the front desk lady told her that they didnt have time to clean right now!
We were told that we had a suite, with a full refrig, couch and two queen beds. We were greeted with a pint sized refrig, two full beds and a chair in the front room. I had to call downstairs 3 times for delivery of the pull out beds. Finally the beds came up, and 2 of the 3 beds were basically springs covered with toilet paper sheets...poor kids, we were so tired that we just piled pillows up on the beds, called down for another bed to be sent up and fell asleep...the other pull outs were never delievered, we just gave up.
The pool was o.k. very small for such a large hotel. There was a small spa, and a 1 ft wading pool....however as mentioned above, it was yucky looking the first day, so we didnt use it...the second day it appeared to have been cleaned, so I let the kids get in. There were no towels, but they were delivered quickly when asked for them.
The best part of this hotel was the breakfast which was served from 6-10, making it easy to make your early entry on a full stomach. Two hot items each day a different menu, along with bagels, pb, cereals, milk, juice, coffee, mufffins and pastries. We would each grab a "to go" bag on the way out and use that as our mid afternoon treat at Dland.
The ART picks you up right across the parking lot in front of embassy suites, it is about a 15 min wait between busses, and in the am they sent a big bus to get everyone waiting. I recommend using the ART, unless you want to add an extra 1.5 mile walk each way to main gate of DLAND.
The room was big, nice sheets and blankets, breakfast nice, pool ok...service was aweful, and that can make a good thing, not so good.
We will not return to Hampton Inn and Suites, there are many choices in this area, you would think that one would make sure that their service would be their trademark.
I suggest Anabella if you are looking for a beautiful room, great service and closer to park...just get them at their value season for better rates.
After a 7 hour drive to Anaheim with children in tow...we were ready for a nap. We arrived to our hotel at 2:30 p.m. We hauled ourselves up to the front desk and were told that our room would not be ready until 3:00. The front desk lady told us to "go to Disneyland".....not amused I told her that we would wait for 30 minute check in and be back at 3:00, we were tired and needed a place to rest. We returned at 3:15, the lady did not recognize us, or was pretending that she never saw us before, stating again, our room was not ready. She then went into full details as to why the staff was overwhelmed etc...I really didnt care, and told her that we needed a place to rest...magically our room popped up as being ready. At the same time there was a man yelling that he was mad at being put in a smoking room, and a lady walked up behind us complaining that the pull was nasty and had plastic floating in it...the front desk lady told her that they didnt have time to clean right now!
We were told that we had a suite, with a full refrig, couch and two queen beds. We were greeted with a pint sized refrig, two full beds and a chair in the front room. I had to call downstairs 3 times for delivery of the pull out beds. Finally the beds came up, and 2 of the 3 beds were basically springs covered with toilet paper sheets...poor kids, we were so tired that we just piled pillows up on the beds, called down for another bed to be sent up and fell asleep...the other pull outs were never delievered, we just gave up.
The pool was o.k. very small for such a large hotel. There was a small spa, and a 1 ft wading pool....however as mentioned above, it was yucky looking the first day, so we didnt use it...the second day it appeared to have been cleaned, so I let the kids get in. There were no towels, but they were delivered quickly when asked for them.
The best part of this hotel was the breakfast which was served from 6-10, making it easy to make your early entry on a full stomach. Two hot items each day a different menu, along with bagels, pb, cereals, milk, juice, coffee, mufffins and pastries. We would each grab a "to go" bag on the way out and use that as our mid afternoon treat at Dland.
The ART picks you up right across the parking lot in front of embassy suites, it is about a 15 min wait between busses, and in the am they sent a big bus to get everyone waiting. I recommend using the ART, unless you want to add an extra 1.5 mile walk each way to main gate of DLAND.
The room was big, nice sheets and blankets, breakfast nice, pool ok...service was aweful, and that can make a good thing, not so good.
We will not return to Hampton Inn and Suites, there are many choices in this area, you would think that one would make sure that their service would be their trademark.
I suggest Anabella if you are looking for a beautiful room, great service and closer to park...just get them at their value season for better rates.