Andrew
03-10-2007, 12:39 PM
Above And Beyond: Disney Makes Canceling Easy And Fun! (http://www.consumerist.com/consumer/disney/above-and-beyond-disney-makes-canceling-easy-and-fun-243029.php) -- Consumerist, 2007-03-10
In today's installment, Disney shows us the classy way to bid a customer farewell. Mike called to cancel several Toontown accounts his kids were no longer using. Mike is an Operations Manager for a call center, and knows and expects "every trick in the book." Mike didn't realize Disney has their own book collection.
Disney: "May I ask why you're canceling?"
Mike: "We don't use it any more"
Disney: "Ok, now I see that you're already 10 days into a month you've paid for."
Mike: "OK" I expect to pay for the month, even if I don't use it.
Disney: "I'll go ahead and credit back that month's payment to your cc"
Mike: "ok......"
Disney: "Thanks for calling"
Mike writes, "I love to go off on bad service more than most because of my job, but here's to your frozen head in jar Walt, that rocked."
Mike's full email, inside.
In today's installment, Disney shows us the classy way to bid a customer farewell. Mike called to cancel several Toontown accounts his kids were no longer using. Mike is an Operations Manager for a call center, and knows and expects "every trick in the book." Mike didn't realize Disney has their own book collection.
Disney: "May I ask why you're canceling?"
Mike: "We don't use it any more"
Disney: "Ok, now I see that you're already 10 days into a month you've paid for."
Mike: "OK" I expect to pay for the month, even if I don't use it.
Disney: "I'll go ahead and credit back that month's payment to your cc"
Mike: "ok......"
Disney: "Thanks for calling"
Mike writes, "I love to go off on bad service more than most because of my job, but here's to your frozen head in jar Walt, that rocked."
Mike's full email, inside.