Darkbeer
10-05-2002, 08:51 PM
Parks' sag puts Disney on roller coaster (http://www.orlandosentinel.com/business/tourism/orl-asecparks06100602oct06,0,5006130.story?coll=orl-news-headlines) - Orlando Sentinel, 10/6/02
A detailed article, including a quote from David Koenig, looks at the Disney Theme Park operation and what James "Jay" Rasulo is inherited.
QuikQuote: But theme-park experts and former executives say Rasulo's biggest challenge will be to keep the parks fresh and preserve Walt's notion of creating an emotional connection with guests so they keep coming back year after year.
"Although the cost-cutting is necessary and always needs to be part of the agenda, especially in tough times, what really matters to the business is the emphasis on caring about the cast and guest experience," Green said. "That has to be the guiding principle."
A detailed article, including a quote from David Koenig, looks at the Disney Theme Park operation and what James "Jay" Rasulo is inherited.
QuikQuote: But theme-park experts and former executives say Rasulo's biggest challenge will be to keep the parks fresh and preserve Walt's notion of creating an emotional connection with guests so they keep coming back year after year.
"Although the cost-cutting is necessary and always needs to be part of the agenda, especially in tough times, what really matters to the business is the emphasis on caring about the cast and guest experience," Green said. "That has to be the guiding principle."