Hello all,
I was wondering if anyone out there had a telephone number or address of where I can contact Disney for a complaint I need addressed above the hotel management level. Can't seem to find a number for their Corporate Offices.

I would suggest sending a letter to:

Guest Communications
PO Box 10,040
Lake Buena Vista, FL 32830

This is a high-level office which reviews all complaints and compliments. They then make sure that the information is passed to the office that can best handle the situation. It is my understanding that the manager of this office is a direct report to Meg Crofton, the President of WDW.

wdw.guest.communications@disneyworld.com is the e-mail address that may help as well.
Of course, and you know it was going to come up... but what happened that could not get resolved while you were still on-site? (If you would like to share, that is...)

Thank you everyone for the information and it is appreciated. I was hoping to find a phone number to call instead because I tried sending an email to that address and received no answer after multiple tries. I'd hate to have to write a letter next and have more time waste away.

It's regarding a ruined vacation that is so horrific in nature that you wouldn't believe it. My friends and co-workers were in shock when I told them but it's a really long story that plays out over a period of six days there.

Sorry to hear about that.
Sounds like a series of events that warrant a trip report. If nothing else, for your own documentation.

I know letter writing is a pain, but if you had that bad of an experience, put it in writing.

If you used a travel agent that you have a good relationship with, contact him/her and have them send a letter along with yours.

I rarely encounter problems with my Disney vacations, but this works really well in most situations. I hope you are able to get this resolved.

I 2nd the idea of a letter, it should very specific, non ranting, to the issues and address what action you'd like to see now. Keep the request of what you want done reasonable. Suggestions are some level of refund if something was missed due to Disney's fault or not as advertised (have supporting documents). Credit for a future trip, I think is most likely outcome they will offer, since it's after the fact now. Don't expect them to fire anyone or make major policy changes. I would send to both guest relations below and the manager of the specific hotel if issues were at the hotel, even if not, his office will likely forward it on to the right office.

Web searches all pointed to the same address mentioned above

Walt Disney World Guest Communications
PO Box 10040
Lake Buena Vista, FL 32830-0040

CDizney,

So sorry to read about your ruined trip. But for those of us myself included could you please give us some idea or resort, eatery, etc. as to your complaints. So those who have future travels to WDW can possibly avoid what you had to encounted if possible? I and others would greatly appreaciate it. If not maybe a short trip report? Thanks and hope you get the issue resolved.

Hello all,
I was wondering if anyone out there had a telephone number or address of where I can contact Disney for a complaint I need addressed above the hotel management level. Can't seem to find a number for their Corporate Offices.

I've had a similar trip CD
Here's your contact info
Guest claims walt dis world CO.
post office box 10000
lake buena vista fl 32830
phone 407 397 6677 fax 407 397 6799

I mailes letters and no reponse until finally an email was answered.It took 3 weeks after I emailed.

Just as a side note to all of this, I did write a complaint by email to them about an issue on my trip last year. They do respond, but it does take them some time. Although I sent the letter in mid-November, I didn't hear anything until about a month or so later. When speaking to that cast member that called me about the issue, I asked them why it took a while. They told me that they research everything first before making contact. I guess there are some out there that try to complain just to get free stuff I guess.

Anyways, don't get discouraged. I would definitely contact them, and email is okay, just like snail mail. Just keep a note that in either case, that they will research the issue first before responding or making any attempt for contact.

I 2nd the idea of a letter, it should very specific, non ranting, to the issues and address what action you'd like to see now. Keep the request of what you want done reasonable. Suggestions are some level of refund if something was missed due to Disney's fault or not as advertised (have supporting documents). Credit for a future trip, I think is most likely outcome they will offer, since it's after the fact now. Don't expect them to fire anyone or make major policy changes. I would send to both guest relations below and the manager of the specific hotel if issues were at the hotel, even if not, his office will likely forward it on to the right office.

Web searches all pointed to the same address mentioned above

Walt Disney World Guest Communications
PO Box 10040
Lake Buena Vista, FL 32830-0040

I agree with this.

1. Tell them how you had planned and looked forward to your WDW visit

2.Tell them exactly what happened in a complete, calm, reasonable, and businesslike way. Stick to the facts (exactly what occurred instead of why)

3. Describe how disappointed you are

4. Tell what you would like them to do FOR YOU to restore the "magic".
(Correcting the cause of the problem is their business; you are interested in what can be done for you now, after the fact, to renew your goodwill)

Asking for some kind credit for the future is reasonable.
You can benefit and they are not out as much as an actual refund.

The person who is assigned to handle your letter wants to get your complaint off their desk with as little trouble as possible so it helps if you make it easier for them. And if you don't include a realistic suggestion to restore your "magic", then they may infer that you are asking for an apology.

When they contact you, be willing and ready to negotiate. They may suggest a solution and you can also make reasonable suggestions that will help you "feel better" about your experience.

And I would send the letter so that it must be signed for.
(If you have a pile of work on your desk to deal with, it is human nature to perhaps pay a bit more attention to the letter that was signed for.)

Good Luck